Contact

Never compromise. Not even here. We’ll get back to you FAST.

But where’s your phone number?

We’re a small company built on the premise of being extremely efficient. We do EVERYTHING in our power to keep our operation organized, put the most information up front about our products possible, and keep all our products in stock. The only way we can effectively do this with our very small team is to streamline all of our processes. Customer service is no exception to this. We found that phone calls take far longer than emails. We love to talk to people, but the truth of the matter is that the small talk that comes with every phone call and the number of times information gets repeated in calls adds up quite quickly. Most calls that could be handled in a paragraph of an email take over 10 minutes by phone. Ever waited on hold calling into a company? That’s because chit chat takes up a lot of time, and as humans we love to chit chat. In addition, much of a phone call goes in one ear and out the other. It’s hard to remember everything that was said, and impossible to use a search bar to go back and find or review a call like you can with an email.

But what if I need an answer now? Don’t worry, every submission of the form above goes directly to the owner’s inbox, which means it makes his phone ding in his pocket, day or night, weekdays or weekends or holidays. We never “shut down the phone line”. We are always on call when you send a message. If something is urgent, just say so in your message. The more information you can include in your first message, the better. Vague messages can be difficult to respond to, especially outside of business hours when we don’t have access to a computer. Direct and to the point messages with a good description of your request or issue make everything easier and faster, and are most likely to prompt a quick off-hours response!